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Organic Certifiers of Our Farmers..

FAQ

If you don't find the answer to your question below, ask us via our Contact Page.
If you need help ordering Watch our Video Tutorial on How to Order.

Produce

Ordering

Delivery

Quality

Packaging

Produce

Q. Where is the produce from?

A. We source our produce from our trusted local certified organic farms in the Brisbane & Lockyer Valleys area and our local Certified Organic distributors in Brisbane.

We collect fresh produce from our suppliers on Wednesdays and Thursdays, pack our deliveries on Thursdays and deliver on Thursday and Friday.
This ensures maximum freshness of the produce and is the reason we have so many customers commenting on our quality.

Q. Is all your produce certified organic?

A. The majority of our products are certified organic, although some products we source are also organically grown, contain organic ingredients or are not certified organic.
Each product has a code at the beginning of it's description indicating its type:

  • CO = Certified Organic
  • OG = Organically Grown / Produced
  • OI = Contains Organic Ingredients
  • NC = Non Certified Organic

Ordering

Q. When should I place my order?

A. Our prices & availability are updated weekly on friday evenings for the following weeks deliveries.
Please place your order between Saturday and Tuesday night for the coming weeks delivery to ensure your order is current.
Most customers find it works best to order Tuesday nights because it's closest to when they will receive their order and they have a better idea of what they need.
But you can choose anytime between Friday and Tuesday night that suits you.
We suggest making a regular night and even putting a reminder in your calendar, life is full of surprise events that can make us forget even the most important things like buying our food!

Q. Is there a minimum order?

A. The minimum recommended order is $50 (not including delivery fee), orders under $50 will not be accepted.  

Q. Do I have to order each week?

A. No, you can order for any week you want.

Q. How do I order a kilogram of a product if its sold in 500gm units?

A. Just select "2" as the quantity. the quantity you select multiplies the unit the product is sold in. (eg - if you order 3 x Capsicum - Green - 250gm, you will receive 750gm)

Q. How do I order a larger quantity of a product than the quantity dropdown selector allows?

A. To do this, you must select the quantity and click "Add to Cart" multiple times; eg - if you want to order 15 kg of apples (sold in 500gm units), first select "15" and add to cart, then select "15" again. This results in a quantity of 30 which is 15 kg in this example).

Q. How can I order a smaller quantity than the amount the product is sold in?

A. Sorry, you cannot order less than the unit amount the product is sold in. Please send us feedback if you request a change in the unit amount for a product and we'll gladly consider it.

Q. How can I add, edit or delete products from my order after I've placed it?

A. Just shoot us an email with your desired changes at contact@ripenraworganics.com.au as quickly as possible and we will do the rest. Please be aware that if you wish to add products, please do by Tuesday night to give us time to fulfill your request.

Q. Can I reorder a previous order?

A. Yes, follow these steps:

  • Go to "My Order History" in the "My Account" section, here you will see your previous orders, (Your orders will appear on this page once we have received payment)
  • Click "View/Reorder Items" beside the order you wish to reorder item(s) from
  • Check the boxes next to all items you want to reorder
  • Click "Reorder Selected"
  • The selected products will be added to your cart, you can now add more products or just checkout if you are happy with your order

Q. What discounts do you offer?

A. In addition to our weekly specials and product promotions listed in our "Discount Corner", and our occasional product promotions, we offer the following order discounts:

  • $2 discount to all orders over $100
  • $5 discount to all orders over $150

Delivery

Q. Do you deliver to my area?

A. You can confirm delivery to your area using our handy delivery checker here.
Please note that we may not be able to deliver to you if you live too far out of our delivery zone, even if the delivery checker confirms delivery. This is because we check your postcode and in some cases we cannot deliver to the entire postcode area.

Q. What is the delivery fee to my area?

A. You can check your delivery fee to your area using our handy delivery checker here.
As a general rule the delivery fees per area are:

  • To Brisbane - $8.80
  • To Outer Brisbane / Gold Coast / Ipswich - $11.50

Q. What day and time will my delivery arrive?

A. To check which day your delivery will arrive, use our handy delivery checker here. The delivery time will vary depending on the size of the run our driver has, but as a general rule it will arrive between 2pm and 5pm on your delivery day.

Q. What if I'm not home when my delivery comes?

A. If you are not home we will leave your order in the shade in an obvious location. Our boxes are very well insulated and are chill packed with an icepack to maintain maximum freshness. Your products will be fine for 4-5 hours. When you create your account, you can instruct us where to leave the order also.

Q. Won't my produce get all hot sitting at my door if i get home late?

A. Our styrofoam boxes are very well insulated and packed with an icepack to maximise coolness. From when we pack your order in the late morning, it should remain cold for at least 8 hours.

Over all the years and thousands of orders we've delivered we've very rarely had a complaint about items not being cold.

Q. I live in a unit or gated complex so someone has to be home to buzz me in, what do I do?

A. Option 1: Specify a safe place to leave the order outside of the complex in your delivery instructions.

Option 2: Give us a friends house code who will be home, then we can buzz them to let us in and we'll leave it by your door.

Option 3: Have your order delivered to a work or friends address. 


Q. What do I do with my empty delivery box and icepack?

A. Empty boxes and icepack’s must be left out on day of delivery for pickup and re-use. Please leave them in an obvious spot so the driver sees them.

Q. Item(s) were missed in my order, what do I do?

A. If we missed packing some items in your box, sorry for the mistake!, please tell us straight away by emailing us at contact@ripenraworganics.com.au, or send us a message from the Contact page. We will add the full value of the missed item(s) as a store credit, which will be subtracted from your next order.

Quality

Q. How can I trust the quality and freshness if I'm not picking it myself?

A. This is a valid concern. We guarantee that we select each item within strict quality control guidelines and as if we were selecting for ourselves.
Also its important to note that all our stock is sourced fresh Thursday morning and packed into your box straight away, we don't let it sit around,   
For extra assurance, all our products carry our 100% Money Back Guarantee.

Q. If I'm not happy with item(s) I've received, what do I do?

A. It's very important that you let us know if you are ever unsatisfied with any items.
If this ever happens please email us at contact@ripenraworganics.com.au. We will then add a credit to your account which will be subtracted from your next order. You will receive a prompt reply verifying your credit.

Packaging

Q. Aren't the styrofoam delivery boxes bad for the environment?

A. It may seem not an environmentally friendly choice, but the boxes we use are recycled broccoli boxes that would have otherwise been thrown into landfill.
We clean and re-use our boxes around 50 times before they are unfit for use and presentation.
The boxes are then either given away as planter boxes or storage boxes, or recycled into compacted bricks for use in housing in Asia, the bricks are an excellent insulating building material.
So please remember to leave out your empty box for pickup and re-use!   

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