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FAQ's

If you don't find the answer to your question below, ask us via our Contact Page.

Produce

Where is the produce from?

We source as much of our produce as we can from local certified organic farms (from the Greater Brisbane, Lockyer Valley, and Northern NSW areas), and also from our local certified organic distributors in Brisbane. We only order the stock we need each week, and dont carry it over week to week - so its always fresh!

Is all your produce certified organic?

Yes! All of our fruit and vegetables are 100% certified organic.

98% of our dry grocery products are also certified organic, the 2% are either organically produced, contain certified organic ingredients, or are not certified organic. We will only stock non certified organic grocery items when we cannot source them organically. To make it all completely transparent, each product has a code at the beginning of it's description indicating its type:

CO = Certified Organic
OG = Organically Grown / Produced
OI = Contains Organic Ingredients
NC = Not Certified Organic

Ordering

When should I place my order?

As long as you order before the cut-off time for your area (find yours here), you can order anytime. Although prices and availability are always being updated so it's usually best to wait until a day or 2 before your cut-off time to place your order.
Your order must be placed before the weekly cut-off time to receive an order on that week. If your order is received after the order cut-off, we'll check with you if you'd prefer it to be delivered the following week or cancelled.

We suggest setting a weekly calendar reminder to order, life is full of surprise events that can make us forget even the most important things like buying our food!

Is there a minimum order?

No, we do not require a minimum order.

Do I have to order each week?

No, you can order for any week you want.

How do I order a kilogram of a product if its sold in 500gm units?

Just select "2" as the quantity. The quantity you select multiplies the unit the product is sold in. (eg - if you order 3 x Apples - 500gm, you will receive 1.5kg).

How do I order a larger quantity than the quantity dropdown selector allows?

To do this, you must select the quantity and click "Add to Cart" multiple times; eg - if you want to order 20kg of apples (sold in 500gm units), first select "30" (which is 15kg), then click add to cart, then select and add "10" units. This results in a quantity of 40 which is 20kg in this example).

Can I order a smaller quantity than the amount the product is sold in?

Sorry, you cannot order less than the unit amount the product is sold in.

How can I add or delete products from my order after I've placed it?

To add products to your order:
Let us know your additions by email or from our contact page before the cut-off time for your area. We will then email you a PayPal payment request for the additional items, for you to complete.
To delete products from your order: Just send us an email or use our contact page to let us know which items you'd like deleted.

Can I reorder a previous order?

Yes, follow these steps:
- Go to My Order History in the My Account section, here you will see your previous orders, (Your orders will appear on this page once we have received payment)
- Click "Reorder This Order" beside the order you wish to reorder item(s) from
- Check the boxes next to all items you want to reorder
- Click "Reorder Selected"
- The selected products will be added to your cart, you can now add more products or just checkout if you are happy with your order.

What discounts do you offer?

We offer the following order discounts:
- $2 discount to all orders over $100
- $5 discount to all orders over $150
We also reward customers with our dollar saving loyalty program.

Can I place an order as a gift?

Yes of course, and what a lovely idea! - To place a gift order you can either:
1 - Buy a Gift Certificate for a friend to use on our store, or
2 - Place an order yourself to be delivered to them. If you prefer to place an order yourself, please make sure you:
- Enter the recipients address details for delivery when creating the account to place the order.
- Enter your email and mobile phone number instead of the recipients. That way you will receive all communications from us and it wont spoil the surprise or confuse your friend!

Delivery

Do you deliver to my area?

You can confirm delivery to your area using our handy delivery checker. Please note that we may not be able to deliver to you if you live too far out of our delivery zone, even if the delivery checker confirms delivery. This is because some postcodes spread very far and are too far out for our drivers.

What is the delivery fee to my area?

You can check your delivery fee to your area using our handy delivery checker.

What day and time will my delivery arrive?

To check which day your delivery will arrive, use our handy delivery checker.

What if I'm not home when my delivery arrives?

If you are not home we will leave your order in the shade in an obvious location. Our boxes are very well insulated and are chill packed with an icepack to maintain maximum freshness. Your products will be fine for 4-5 hours. When you create your account, you can instruct us where to leave the order also.

Won't my produce get all hot sitting at my door if i get home late?

Our styrofoam boxes are very well insulated and packed with a large icepack to keep your precious goodies nicely chilled. From when we pack your order in the morning, it should remain cold for at least 8 hours. Over all the years and thousands of orders we've delivered we've extremely rarely had complaints about items not being cold enough.

I live in a unit or gated complex with a buzzer and I wont be home when delivery arrives, what do I do?

Option 1: Call us on 0433799444 or email us and ask for a closer estimate of arrival time so you can be home to receive delivery.
Option 2: Specify a safe place to leave the order outside of the complex in your delivery instructions.
Option 3: Give us a friends unit code who will be home, so they can buzz the driver in and we can leave it by your door.
Option 4: Have your order delivered to a work or friends address.

What do I do with my empty delivery box and icepack?

Please leave your empty boxes and icepacks out on the day of your next delivery for pickup so we can re-use them. It also helps if you can leave them in an obvious spot so the driver sees them ;-)

Something is missing from my order, what do I do?

If we missed packing some items in your box, we apologise for the mistake!, please tell us straight away by emailing us, or send us a message from the Contact Page. We will then refund the value of the missed item(s).

Can I pickup my order from your premises?

Unfortunately not, we do not have the capacity to service pickup customers.

Quality

How can I trust the quality and freshness if I'm not picking it myself?

We totally get this concern. Thats why we have a very strict quality control procedure in place and a money back guarantee for anything you're not totally satisfied with.
Our quality control process:
- Each produce line is carefully examined for freshness
- We taste test!
- We discard anything with bruises, marks, rot and spots, and we are fussy!)
- We also return stock daily to our farms and and suppliers so they know to always give us the best.
- Only once it passes our inspection is it made available to our packers.
- We train our packers to select each item as if they were selecting it for themselves.
- All our stock is sourced fresh each week and packed into your box straight away, so we don't let it sit around.

If I'm not happy with item(s) I've received, what do I do?

It's so important to us that you let us know if you are ever unsatisfied with anything, as this helps us to improve our service. We'd much rather hear about a quality problem and have a chance to remedy the issue than to have you feel like you've been let down! If this ever happens please email us. We will then process an appropriate refund. You will receive a prompt reply verifying your refund.

Packaging

Do you use recyclable packaging?

Yes!! For our packaging we use either brown paper bags, or fully biodegradable plastic produce roll bags which biodegrade within 1-5 years. Read more here about the biodegrading process of our bags

Aren't the styrofoam delivery boxes bad for the environment?

It may seem not an environmentally friendly choice, but the boxes we use are recycled broccoli boxes that would have otherwise been thrown into landfill.
We clean and re-use our boxes around 50 times before they are unfit for use and presentation. The boxes are then either given away as planter boxes or storage boxes, or recycled into compacted bricks for use in housing in Asia, the bricks are an excellent insulating building material.
So please remember to leave out your empty box for pickup and re-use!

Payment

How can I pay?

We accept payment via PayPal.

PayPal allows you to link your bank account and credit card as payment sources. Click here to create a PayPal account. If you prefer not to use a PayPal account, you can also pay by credit card via PayPal checkout.

If there are any stock shortages on your order, or we need to reimburse you for another reason, we will process a refund. Refunds will go directly to your credit card unless you paid with your PayPal linked bank account, in which case the refund will go to your PayPal balance. This balance can then be used for a future order, or another PayPal purchase.